2017 Passion for Service Seminar

Date: 4/6/2017
Time: 9:00 AM TO 4:00 PM

Florence County Library System
509 S Dargan St
Florence, SC 29506

---

Event Description: There will be 2 sessions. You can choose to attend the AM session from 9:00 AM - 12:00 Noon or the PM session from 1:00 - 4:00 PM. Over the last 20 years, over 100,000 small businesses have sent attendees through Bill's lively half day customer loyalty workshops. Businesses, both large and small, report fantastic feedback on this program. Topics include: Get ready for turbulent change; How to stay motivated; Who really signs your paycheck; Make a great first impression; Build and maintain a positive attitude; Communicate respect to every customer; Remembering and using customer names; Personalize your service! How to listen effectively; Turning your irate customers into your best customers; How to handle the ten most difficult people; Overcome stress and burnout; Eliminate the word "just" — take pride in your job! In this workshop, you’ll discover secrets and acquire skills to improve your level of service. Remember, paychecks come from your customers, not accounting, payroll, or "the boss." Learn how to keep the satisfied customer back for more. And how to turn tough situations into future sales opportunities.


Directions:

---